Shipping and Returns

The staff here at iM3 Pty Ltd do their utmost best to make sure your items are packaged correctly and to ensure they arrive safely. If there is a discrepancy between what you ordered and what you received or items are damaged in transit, please contact our friendly staff at iM3 on (02) 9420 5766 (Monday to Friday 8:30 – 5pm AEDT) as soon as possible and within 14 days, and please have your invoice number ready.

All items must be returned within 14 days of purchase. We will not give a refund or credit if not reported within 14 days. Items must be unused and all packets sealed.

Freight is not refundable on items ordered incorrectly. Furthermore, items that require installation and/or assembly are not returnable or refundable.

Restoring Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Large items (Dental Machines & X-Ray as examples) requiring specialized packing and shipping are excluded from the freight free policy. iM3 will provide a quote on shipping these items before they are dispatched.

International orders may be subject to local import duties and taxes.

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The iM3 name is your guarantee of quality veterinary dental products coupled with the very best after-sales support and warranty in the industry.