Shipping and Returns

The staff here at iM3 Pty Ltd do their utmost best to make sure your items are packaged correctly and to ensure they arrive safely. If there is a discrepancy between what you ordered and what you received or items are damaged in transit, please contact our friendly staff at iM3 on (02) 9420 5766 (Monday to Friday 8:30 – 5pm AEDT) as soon as possible and within 14 days, and please have your invoice number ready.

All items must be returned within 14 days of purchase. We will not give a refund or credit if not reported within 14 days. Items must be unused and all packets sealed.

Freight is not refundable on items ordered incorrectly.

Furthermore, items that require installation and/or assembly are not returnable or refundable.

The iM3 name is your guarantee of quality veterinary dental products coupled with the very best after-sales support and warranty in the industry.